QUESTIONS about CPS Incidents

FINDING AN INCIDENT ON THE LOG

What does the M stand for on the CPS log?

INTAKE
What are the dates on the CPS incident?
How do I add another Type Found code?
Can we change Participant Person Numbers?
How do I add or change CPS intake questions?
Can I add more participants in a CPS Incident?
How do you record that the reporter is anonymous?
Where do we put County Case numbers on the CPS module?
How do we print the incident information?
How can I go directly to Allegation Notes?

FORMS
How do I change the addresses on the forms?
CPS Forms protocol?

ASSIGNING THE INCIDENT

How does the Worker know she has been assigned an incident to investigate?
Can we hide unassigned incidents from workers?
How do I change the assigned CPS worker?
Why won’t it let me access the Incident today?
How do you transfer a case to another worker?
Can the time/date case assigned appear on the intake screen?
How do I notify the supervisor when an incident is assigned?
Where do we find what time a report was assigned?
How does a worker know she has an Incident to investigate?
Assigned incident to the wrong worker?

MESSAGES

Why does message go to another worker?
Why do I get incident messages even though I do not have any cases?

CLOSING THE INCIDENT

Can I reopen a CPS incident closed accidentally?
What is the easiest way to close out clients for CPS services?

TROUBLESHOOTING

My CPS Incident did not print out
Why can I not access some incidents?

CONFLICT OF INTEREST INCIDENTS

How does ‘Conflict of Interest’ work?
Access to incidents with Conflict of Interest?
Do conflict of interest incidents show on the CPS log report?