QUESTIONS FOR THE AGENCY ADMINISTRATOR

GENERAL
How do I change time for daylight savings?
Where’s the Help key?
How do I customize the keyboard?
How do I knock a user off the AS400e server?
How do we know if our backup is working properly?

WORKERS
How do I add a new caseworker?
How do I delete a user profile? 
Which menu should workers see when they sign on?
Can I change worker from one Provider to another?

PRINTERS
How do I print with HP JetDirect Cards?
How to print to a local printer from ONECase?
Number of copies does not work? 

MESSAGES
When are miscellaneous messages sent to workers notifying them of changes in county data?
Which workers receive these miscellaneous messages?
How does a worker view his miscellaneous messages? 
Are there any Provider limitations to where miscellaneous messages are sent?

NETWORK
Request change to start sessions without showing gray connection box.
How can I dial-in from home to the AS/400?