How does a worker view his miscellaneous messages? 

Step 1: Access one.case Case Worker CSMN21, select option 3, press enter 
Step 2: Work with Case Activities CS3065-1 INPUT, key provider/option 1 or 2/activity type as msg, press enter. 
Step 3: Work with Case Activities CS3065-4 SELECT, select miscellaneous message, press enter 
Step 4: Work with Case Activities CS3065-2 CHANGE, view relevant data 

After a miscellaneous message is sent to a worker, how does the worker know the actual change that occurred? 

RESPONSE
Worker needs to go to the person screen to view an address change and to the family screen to view the change in family composition; however, a ONECase change is being considered to include the actual family composition change as part of the comments on the miscellaneous message.