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How does the Transfer option in WWC affect closed case activities?
We transfer cases from Intake to Maintenance workers, and we are concerned that we keep the history of workers and actions taken
-- in other words, who did what when.
RESPONSE
The Transfer function in WWCases does move open Case Activities to the new worker. It does NOT move the closed activities to
the new worker. It does maintain the history. By the way, the Transfer Multiple Cases menu option also does the same thing.
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