Step 4: Refer the Incident


The ‘Refer Incident’ window should appear on the screen.
Type the ‘Service to Receive Referral’ field.
Use the F8=Lookup key if necessary.
Be sure to key the appropriate ‘Provider’ then press Enter to list to valid Services.
Type the ‘Worker to Receive Referral’ field.
Use the F8=Lookup key if necessary.
Be sure to key the appropriate ‘Provider’,
then press Enter to list to valid Worker IDs.
The Provider of the ‘Service’ and ‘Worker’ must be the same.
Press Enter.
A message will appear on the screen of the receiving worker.
The ‘Work with Incidents’ selection screen will appear.


The program gives the intake worker the opportunity to refer the incident to another worker for comment – before the decision is made to assign the incident to an investigations worker.

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CP3000-2 H ONECase - PROTECTIVE SERVICES 9/23/99 
VERIFY Work with Incident Participants 10:15:35 
Provider.. SI Services Intake Worker....... SI
------------------------------------------------------------------------------ 
Log #..... 108 NEW Date of Incident...* 19/99/0923 
Sel Person#* Irshp* Participant Name D-O-B Age Sx Race Gra Sch 
256 PER Mildred Cox 7/04/1948 50 F W 
99 VIC Victim 1 Unknown 
98 VIC Victim 2 Unknown 
999 PER Perpetrator 1 Unknown 
9999 REP Reporter 1 Unknown 
14 VIC Sylvia Jane Benson 8/31/1991 7 F W 05 ABL 
............................................ 
: Refer Incident : 
: : 
: Service to Receive Referral.* CPS-N : 
: Worker to Receive Referral..* SI : 
: Comment.. Incident Log # 0000108 Rec : of Referral.* 3 Educational Pers 
: orded By G400SEC : Interest N Confidentiality.... N 
: : n Recontact Reporter. Y 
: Enter *F8=Lookup : /Time Reported 19/99/0923 10:04:28 
: : vScrn 
: : F24=Zip 
:..........................................: 
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The referral message
The worker to whom the incident is referred will receive a break message. If the worker is signed on to the AS/400 server, the message will appear on the screen immediately. The worker should press Enter to restore the screen prior to the break message.

From . . . : SI 09/23/99 10:31:53 
Check your Activity Window for a Referral for Service. 
Incident Log # 0000108 Recorded By SI 

The referral activity
The worker to whom the referral is made will also find an activity in her activity window. To access these activities, go to menu 21 and access the “Work with Case Activities” program.

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CS3065-4 H Work with Case Activities 9/23/99 
SELECT 10:45:50 

Provider SI Services Intake Worker SI
Service CsNbr Prsn 
------------------------------------------------------------------------------ 
Original P Revised Completion 
S Target r Target Stat Date Activity Description Case Number 
9/05/1998 1 CMPL 9/02/1998 Referrals From Others 
9/05/1998 1 OPEN Referrals From Others 
9/05/1998 1 OPEN Referrals From Others 
9/08/1998 1 CMPL 9/08/1998 Referrals To Others 
9/11/1998 1 CMPL 9/08/1998 Referrals From Others 
X 9/26/1998 1 OPEN Referrals From Others 
.. 

Select: C=Complete Activity, N=Not Required, Any Other=Select for Update 
Enter F3=Exit F12=Previous F13=Select All F17=Fold/UnFold F24=Zip 
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